Return and Refund Policy:
If you receive a product that is damaged in shipping, defective or that is not the product you ordered, please return it to Spring and we’ll arrange for a replacement. But some conditions apply. Those are:
- Order must be checked in front of the delivery person.
- If you find any defect and you think you need to return the product, inform the “Customer Service Department” as soon as possible along with a picture and return it instantly.
- Product must be intact, however there can be exception (if the product is damaged).
- Used or Swatched product will not be considered for exchange or refund.
- If the customer chooses or places an order by themselves and want to return/change the product (except damaged products) the request will not be accepted.
- And in case of return for exceptional circumstances, customer must pay the transportation cost.
- Original Invoice must be returned along with the product.
Once we receive your returned product, the product will be forwarded to the Product Development and Inspection Department. It will take 1-2 business days to verify the issue and after verification if it is found that the claim is valid, then the product will be exchanged, or money will be refunded.
If the claim is not valid then Spring will not be liable to exchange or return the money.
Note: Before making any advance payment, please make sure that the product is available in our stock, or else for stock out ordered product advance payment refund will take almost 7-20 working days to credit your account.